Shipping Policy
At Water Moon Shop, we strive to deliver your orders in a timely, secure, and cost-effective manner. Below is our Shipping Policy, outlining processing times, shipping rates, and other important information.
1. Order Processing
- Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
- Order Confirmation: Once your order is placed, you will receive a confirmation email. Another notification will be sent once your order is shipped.
- Address Accuracy: Please ensure your shipping address is correct. Water Moon Shop is not responsible for orders shipped to incorrect or incomplete addresses.
2. Shipping Rates and Delivery Times
We offer the following shipping options within the United States:
- Standard Shipping (5-7 business days): [Rate or "Free on orders over $X"]
- Expedited Shipping (2-3 business days): [Rate]
- Overnight Shipping (1 business day): [Rate]
Note: Delivery times are estimates and may vary based on location, carrier delays, or other unforeseen factors.
3. International Shipping
Currently, we only ship within the United States. Please check back as we expand our shipping options to other locations in the future.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the delivery status of your order.
5. Lost or Delayed Shipments
If your package appears lost or is significantly delayed, please contact us at [Your Email Address]. We will work with the shipping carrier to resolve the issue and provide a resolution.
6. Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong items, please contact us within 7 days of receipt with your order number and a description of the issue at [Your Email Address]. We will arrange for a replacement or other resolution.
7. Returns and Exchanges
For information on returns, exchanges, and refunds, please see our [Return Policy](link to Return Policy page).