🚚 Free Shipping on All Orders within the US! Shop now and enjoy fast, free delivery!

Your cart

Your cart is empty

Continue shopping

Discliamer

At Water Moon Shop, we want you to be completely satisfied with your purchase. If you’re not fully happy with your order, we offer a straightforward return and exchange policy to make your shopping experience as smooth as possible.

1. Return Eligibility

  • Timeframe: Items must be returned within 30 days of the original purchase date.
  • Condition: Items must be unused, undamaged, and in their original packaging with all tags attached.
  • Non-Returnable Items: Gift cards, final sale items, and certain health and personal care items (e.g., earrings, opened oils) cannot be returned.

2. Return Process

  1. Initiate a Return: Email us at [Your Email Address] with your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we review your request, we will send you return instructions, including a return authorization number and shipping address.
  3. Ship the Item: Pack the item securely and ship it back to us. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

Note: We recommend using a trackable shipping method, as Water Moon Shop is not responsible for items lost in transit.

3. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
  • Shipping Fees: Original shipping charges are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

If you’d like to exchange an item for a different size, color, or style, please contact us at [Your Email Address]. We will guide you through the exchange process and help ensure you get the product you desire. Exchanges are subject to availability.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receipt with a description and photo of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

6. Final Sale Items

Certain items, such as sale items, gift cards, and specific personal care items, are final sale and are not eligible for return or exchange. Please review product descriptions carefully before purchasing.