RETURN AND REFUND POLICY

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 Thank you for shopping at Water Moon Shop!

We offer refunds or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they're defective or damaged. If you need to exchange an item for the same item, please email us at info@watermoon.shop.

Partial refunds are granted (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of your refund approval. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

Shipping

• Please do not send the product back to the manufacturer.
• You will be responsible for paying the shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping may be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.